FREQUENTLY ASKED QUESTIONS
Planning a new kitchen, bedroom, or bathroom naturally comes with plenty of questions. So, we’ve compiled the answers to some of the things we’re asked most often.
If there’s anything we’ve missed, just give us a call or pop in for a visit, and we’ll be happy to answer your questions.
FAQS
Yes. We have a large showroom with 18 kitchen displays, as well as dedicated bathroom and bedroom showrooms upstairs. We can be found at the bottom of Spital Terrace in Gainsborough (and have been here since September 1998).
Yes, parking can be found just behind us at North Street Car Park, DN21 2LW. You can access the showroom via a walkway from the car park to the showroom front.
No. We're open Monday to Saturday, 9.30 am to 5.30 pm, and closed on Sundays and Bank Holidays. You're welcome to come in and have a look around at any time during those hours.
Designers are usually on hand for a chat, but if you'd like to discuss your project in more detail, we'd recommend making an appointment so we can ensure that someone will be available for you.
We're based in Gainsborough and work throughout the surrounding area. We generally cover Gainsborough, Lincoln, Retford and Scunthorpe and all the surrounding villages.
For projects further afield, particularly supply-only projects, please get in touch.
FAQS
You can arrange this via phone, email or by visiting the showroom.
Ideally, we'd suggest visiting us first. It gives you an opportunity to see the kitchens and products we offer and allows us to have an initial face-to-face chat about your ideas and budget.
For most projects, we'll then arrange a site visit to take measurements and discuss your room in more detail. Once we've completed the design, we'll invite you back into the showroom to see photo-realistic images of your proposed room on screen and talk you through an itemised quotation.
No, we don't charge for our initial design service.
We'll prepare your design and quotation and invite you into the showroom to see the finished proposals on screen. There's no obligation to buy.
Not as part of our free design service. Our designs represent a considerable amount of professional time and expertise, so we retain copyright until you commit to purchasing from us.
You're welcome to take your quotation away with you, but the plans and design images remain our property. Please note that we don't allow photographs of plans and designs to be taken.
Yes, we can release your complete Design Portfolio for a one-off fee of £895.
If you subsequently purchase your project from us, the £895 is credited in full against your final balance.
Earlier than you might think!
If you're building an extension, renovating or constructing a new home, it can be particularly useful to involve us early in the process. A finished kitchen design can help determine the best positions for electrics, plumbing, lighting, windows and even walls before work reaches those stages.
Don't worry if you're not ready to order the kitchen yet; we're happy to talk through the timescales with you.
FAQS
We offer kitchens across a range of budgets, so it's difficult to give one simple answer. The majority of our full projects are somewhere between £20,000 and £35,000. This will often include units, worktops, appliances, fitting, electrics, plumbing, plastering and flooring.
We also undertake projects above £50,000, typically involving larger rooms, painted or timber doors, premium appliances and specialist worktops. On the other hand, some complete projects fall in the region of £10,000–£12,000, including fitting.
The specification makes an enormous difference. Exactly the same layout with a simple flat cabinet door and laminate worktops can cost many thousands of pounds less than one using painted timber doors, premium appliances and quartz worktops.
Whatever your budget, we'll help you get the best room we can from it.
Yes, we're happy to supply your kitchen if you'd prefer to fit it yourself or already have a trusted installer.
We'll provide detailed plans for your installer, including suggested electrical and plumbing positions, and can provide additional site visits if required.
Not at all, we're happy to undertake projects large and small. As well as complete kitchens, we can replace appliances or worktops, carry out door changes and kitchen renovations, and undertake many types of remedial work.
If you're not sure whether we'll take on your particular job, just ask.
No, we also design and supply fitted bedrooms and bathrooms, which you can see in our upstairs showroom.
FAQS
Yes, depending on your project, we can organise joiners, electricians, plumbers, plasterers and builders, as well as decorators and interior designers for larger projects.
We use both our own and trusted sub-contracted tradespeople, but the work is organised through Gainsborough Kitchens Ltd, giving you one point of contact and responsibility.
We're also members of recognised trade organisations and schemes including the KBSA, TrustMark and BIFIS.
For a fully fitted kitchen, we can arrange removal of the existing kitchen and coordinate the preparation work needed before the new kitchen is installed.
Exactly what's required will be discussed during the design and quotation process, so you'll know what's included before work begins.
It depends very much on the project. A straightforward replacement kitchen will naturally be quicker than a complete renovation involving electrical work, plumbing, plastering, flooring, building work and specialist worktops.
Rather than quoting a standard number of days, we'll discuss the expected programme with you before work starts and coordinate the different trades involved.
No, not if you've chosen our full fitting service.
We can coordinate the trades required for your project, including joinery, electrical work, plumbing, plastering and building work. It means you don't have to organise several different contractors yourself or work out who is responsible for what.
If you'd rather organise some elements yourself, that's fine too. We can agree exactly what you want us to take care of.
FAQS
If we're supplying and fitting your project, Gainsborough Kitchens Ltd remains your point of contact throughout. We organise the work and take responsibility for putting things right.
Once your project is finished, we're still here if you need us. Looking after our customers after installation is an important part of the service we offer.
Your kitchen is made up of several different products, such as furniture, appliances, worktops, sinks and taps, which can each have different manufacturers' guarantees.
We'll explain the relevant guarantees for the products you've chosen as part of your project. More importantly, if we've supplied and fitted your kitchen, you have us as your first point of contact if you have a problem rather than having to work out who to call.
FAQS
Yes, we have a number of trade customers. If you're a tradesperson who would like to work with us, we'd be pleased to have a chat. We can either supply you directly on trade terms or work with your customers on your behalf.
We don't offer trade credit accounts.
STILL HAVE A QUESTION?
If there’s anything we haven’t covered, give us a call, send us a message or pop into our Gainsborough showroom – Monday to Saturday, 9.30 am to 5.30 pm.